Aklamio

Platform · Enterprise scale

Built for the enterprise.

ISO 27001 certified, SOC 2 compliant, GDPR and CCPA compliant, and FCA regulated in the UK. The artifacts, controls and operating posture required for enterprise security, legal and procurement review.

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Security. Compliance. Scalability. Consolidation.

Enterprise customers choose Aklamio because the things that matter most are built in, not bolted on.

Security.

Role-based access control, multi-factor authentication and audit logging are in production across the platform and the Partner Interface. Fraud prevention is delivered as part of the managed service.

Compliance.

ISO 27001 certified and SOC 2 compliant. GDPR and CCPA compliant by default, and FCA regulated in the UK. DPA and SCC drafts available to legal counsel on request.

Scalability.

50 markets, all sales channels and all brands operate under a single contract, a single ledger and a single integration. Per-market vendor selection is not required.

Consolidation.

Referral, sales promotions, contract buyout, upsell and cross-sell, retention, winback and partner enablement are delivered on one platform under one master services agreement and one security review.

Compliance posture and supporting documentation.

The controls, processes and documentation that support enterprise security and legal review. Supporting documents are available under non-disclosure agreement on request.

ISO 27001 certified

Certified information security management system. Certificate, statement of applicability and pre-completed security questionnaires available on request.

SOC 2 compliant

Our controls are aligned with the SOC 2 Trust Services Criteria.

GDPR and CCPA compliant

GDPR compliant for EU and UK programs. CCPA compliant for US programs. DPA and SCC drafts available on request.

FCA regulated in the UK

Aklamio operates under Financial Conduct Authority regulation in the United Kingdom.

Check the FCA register entry

KYC and VAT on payouts

Identity verification on reward payouts is administered by Aklamio per market, and payouts to frequent earners can include VAT or 1099 reporting.

Fraud prevention

Fraud detection and operations are part of the managed services, protecting you from financial loss.

Data processing, identity and access controls for legal and security review.

Reference material for data protection officers and IT security teams undertaking pre-contract review.

Regulatory compliance
GDPR compliant for EU and UK programs. CCPA compliant for US programs. DPA, SCCs and the sub-processor list are provided on request.
Data residency
Aklamio operates across 50 markets. Specific hosting and processing scope is confirmed per engagement.
Retention and erasure
Personal data is retained and deleted in line with applicable law, including statutory retention periods that cannot be shortened by agreement. Data subject requests, including erasure, are handled under the terms of the DPA.
Access control
Role-based access control and multi-factor authentication are enforced across the Partner Interface and the platform.
Permissions
What each user can do in the Partner Interface is limited by the role they are given, including reward economics, payout releases and program publication.
Audit logging
Privileged actions are logged with actor and timestamp across the platform.

Committed service levels.

Service levels are guaranteed. The figures below apply to the referral service, customer interface and tracking; full scope, exclusions and reporting times are documented in the Service Level Addendum.

Availability

>99%
General availability

Recovery time

24h
RTO after a major incident

Recovery point

1h
RPO, maximum data loss window

Support

24/7
Priority 1 response

One fulfillment layer, every reward type, every market.

The complete reward inventory is published on the reward catalog.

See the full reward catalog

Six reward types

Cash, vouchers including gift cards, prepaid cards, bill credits, charitable donations and tree planting. Reward types are switchable and combinable, and are fulfilled across 50 markets.

KYC and VAT administration

Identity verification on payouts is administered by Aklamio per market, with VAT supported for frequent earners, removing the burden from the customer's finance and AML functions.

Fraud prevention

Fraud detection and operations are part of the managed services, protecting you from financial loss.

On-domain experience

Landing pages, referral links, user dashboards and reward emails are served from the customer's domain. No redirects to external pages are required.

Per-market localization

Copy, currency and legal disclosures are localized per market. Landing pages, emails and dashboards reach customers in the language of the market you run the program in.

Managed regional operations

Program management, customer support and expert consulting are delivered on the customer's behalf as part of the fully managed model.

Fully managed*. Minimal effort. Maximum performance.

Aklamio’s services maximize program performance while minimizing the effort it takes from your team. You set the strategy and own every customization decision.

Prefer to run it yourself? Most of the platform can be run self-service too.

Explore servicesRead how IONOS cut internal effort by over 90% moving from in-house to Aklamio

Program Management

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Your live programs, run end to end.

We handle the day-to-day running of your live programs, from launch onward, so your team doesn’t have to.

Customization

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A reward experience matched to your brand.

Emails, dashboards and landing pages, program configuration and campaigns, all customizable to your brand and your market. A/B testing to lift performance over time is run for you by our team.

KYC & VAT

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Identity checks where needed, VAT where it applies.

When a payout looks suspicious, Aklamio runs an identity check on the recipient. Payouts to frequent earners can include VAT or 1099 reporting, so high-volume advocates are paid correctly.

Fraud Prevention

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Fraud protection built into the service.

Fraud detection and operations run as part of the managed service, protecting the program without adding work for your team.

Customer Support

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Reward questions, handled for you.

We answer customer questions about rewards, eligibility and payouts, so your support team doesn’t have to. One of the highest-rated in our category on Trustpilot.

Expert Consulting

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Strategy and best practices, shared.

Guidance on program design, reward economics and ongoing optimization from a team that has learned what works across 400+ implementations.

The brands that run incentives at scale

Enterprise teams across telecom, energy and insurance use Aklamio to build and scale programs that last.

See industry best practices

Telecom at enterprise scaleEnergy at enterprise scaleInsurance at enterprise scaleFinancial Services at enterprise scale
“Aklamio is an incredibly efficient tool with a streamlined process that truly supports businesses. The real plus is the easy access to a dedicated CSM who's always available to answer questions and offer valuable advice.”
Paul MayHead of Channel Management
“Aklamio's platform is intuitive and easy to use. Thanks to Aklamio, we've seen a significant increase in sales and a growing number of new clients.”
Dane SchusterCommercial Customers & Multichannel Sales
“Aklamio's referral program has been key to developing our referral channel, providing technology, agility and a great capacity for adaptation. We especially appreciated their professionalism and the constant support.”
María José García de DionisioDigital Growth & Planning Lead
“At Lebara we understand the value of word-of-mouth and the role it plays in brand perception and customer acquisition. We chose Aklamio due to their unique capabilities to help us deliver our vision.”
Mayur JauhariDirector Marketing
“In a digitally connected world it was important we chose a partner that understood our customers' platforms of choice. Aklamio's solution allows us to embrace the power of recommendations.”
Simon PerrinHead of Online Sales
“Thanks to Aklamio, we were able to quickly set up a referral program free of any development resources. It has since become one of Vodafone's most important acquisition channels.”
Jens TinnermannDigital Business Transformation

Questions we get asked

Straight answers on certifications, contracts and who operates the controls, for security, legal and procurement review.

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Which certifications and audits can you evidence?+

Aklamio is ISO 27001 certified and SOC 2 compliant, GDPR and CCPA compliant, and FCA regulated in the United Kingdom. The certificate, the statement of applicability and pre-completed security questionnaires are available on request, and supporting documents are shared under non-disclosure agreement. Most security reviews are answered from that pack without a bespoke questionnaire.

What does legal need before signing?+

A data processing agreement and standard contractual clauses, both of which Aklamio provides in draft to your counsel on request. On reward payouts Aklamio administers identity verification per market where a payout requires it, and payouts to frequent earners can carry VAT. Participants remain responsible for their own tax obligations.

Does every market and brand need its own contract?+

No. 50 markets, every sales channel and every brand operate under a single contract, a single ledger and a single integration. Per-market vendor selection is not required, which is the difference between one security review and one commercial negotiation versus repeating both per country.

Who runs fraud prevention, us or Aklamio?+

Mainly Aklamio. Fraud detection and operations are delivered as part of the managed service and audited per program, so suspicious claims are caught before they are paid rather than reconciled afterwards by your team. The controls are the same across every program you run, since they sit in the platform rather than in each program's configuration. Some cases still need a short input from you, because we hold the reward and claim data but not the account history behind it, so confirming whether a flagged customer is genuine is quicker on your side than ours.

How many security reviews does adding a second program take?+

None. Referral, sales promotions, contract buyout, upsell and cross-sell, retention, winback and partner enablement are delivered on one platform under one master services agreement and one security review. Adding a program later is a configuration change rather than a new vendor assessment.

Accelerate your growth with incentives

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